Return & Refund Policy
At Shuddhasiri, customer satisfaction is our priority. We are committed to delivering premium-quality natural cooking oils and traditional masala products. If you experience any issues with your order, please review our Return & Refund Policy below.
1. Return Eligibility
You may request a return or replacement if:
- You receive a damaged product.
- You receive the wrong product.
- The product is defective or leaking upon delivery.
- The product has expired at the time of delivery.
- The package is significantly damaged during transit.
To be eligible, the issue must be reported within 48 hours of receiving your order.
2. Non-Returnable Items
For safety and hygiene reasons, we do not accept returns for:
- Opened or used food products.
- Products with damaged or missing original packaging (unless damaged during delivery).
- Products that have been stored improperly after delivery.
- Products returned after the eligible return period.
- Orders placed by mistake after they have been shipped.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:
- Your Order Number
- Clear photographs of the product
- Photographs of the outer packaging
- A brief description of the issue
Our team will review your request and provide an appropriate resolution.
4. Refund Process
Once your request is approved:
- Refunds will be processed to the original payment method used during purchase.
- Processing time may take 5–10 business days, depending on your bank or payment provider.
- Shipping charges, if applicable, are generally non-refundable unless the error was on our part.
5. Replacement Policy
Where applicable, we may offer a replacement instead of a refund if:
- The wrong product was delivered.
- The product was damaged during transit.
- The product is defective or expired.
Replacement requests are subject to product availability.
6. Order Cancellation
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. In such cases, the order will be governed by this Return & Refund Policy.
7. Refund Exceptions
Refunds may not be provided if:
- Incorrect shipping information was provided by the customer.
- Delivery failed due to customer unavailability.
- The product has been opened, consumed, or altered.
- The issue is reported after the specified return period.
8. Quality Assurance
Every Shuddhasiri product is carefully sourced, hygienically processed, quality-tested, and securely packed before dispatch. We continuously strive to ensure that every product reaches you in excellent condition.
9. Contact Us
If you need assistance regarding returns, replacements, or refunds, please contact us.
Shuddhasiri
📞 Phone: 77951 06590